Frequently Asked Wallpaper Questions
Find all your wallpaper questions answered here. If you don’t happen to find the answers you are looking for, please try our wallpaper hub page.
We are also available to answer your wallpaper questions.
Installation
Prep
Orders
Shipping
How much does it cost to install wallpaper?
We charge by the square meter in most cases. However every project is different so in order to work out the meterage rate there are details such as; if there is much to cut around like in bathroom or if its a staircase. As well as the type of wallpaper being installed as some take longer to install.
But a general guideline is $39.6 – $49.5 per M2 inc. GST
There is also a minimum call out fee of $396
Do we supply wallpaper?
Yes. We can supply wallpaper that is in our online shop. Some other wallpapers we can source for you from our supplier contacts if you can’t find what you are looking for in our shop. As we have access to 1000’s of wallpapers.
But don’t worry, we will also install your wallpaper even if you bought it elsewhere.
We can bring some sample books to you to view in your own home.
How to remove wallpaper?
If there is masonry on the walls it is best to use a steamer. If on plasterboard do not use a steamer as you could damage the plasterboard.
Without a steamer, the best way is using warm water with detergent. Use a bucket and roller to cover wallpaper. Leave for a few minutes then repeat. Use a heavy duty window scraper to scrape away paper. Ideally you want to take off the top layer first if there are multiple layers.
If it is proving hard to remove; score the paper with a knife to let water in which helps it soak it through.
Ensure you are removing the backing paper as well as the top layer.
Once removed wash away any glue residue.
Do you visit the home before quoting?
There are a few times we may need to look at the work before we start:
-Only if it is a large scale project might we need to view prior
-When wallpaper removal or plastering is needed
-If there is an unusual layout for wallpapering i.e. many angles or a staircase
Otherwise we can quote based on the information we gather from you on the online form or by phone.
Want to know more about our mobile showroom?
What information do you need to get a quote?
– Measurements of area or plans including ceiling height
– Types of wallpaper you have chosen ie. name/brand/code
– Is the wallpaper going on a flush wall or is there much to cut around ie. a toilet
– Is it for your home or a commercial project
How to prepare for installation day
-Please move fragile, breakable items, as well as taking down any curtains, tv’s or shelves (if possible) ready for wallpaper.
-If you can move large furniture to create space if needed that is great if not we can help on arrival
-We always leave your home tidy, clean and how we found it.
What surface prep do you do?
As professionals we will ensure that the surfaces are suitable before wallpapering.
-Standard prep included is a basic sand to smooth and if there are any pin holes we can fill them.
-New surfaces must be sealed a minimum of 12 hours prior to installation with one coat of a water based paint. This is not included in quote unless specified
-If plaster work needs to be done to walls we can complete this but need to know beforehand so this additional work can be included in your quote and allowed for timewise.
Do you require a deposit?
All wallpaper supply needs to be paid in full before your wallpaper will be ordered.
For some large scale wallpaper installation projects we may require a 10% deposit. We would always notify you of this prior.
Are you licensed and insured?
Great wallpaper question. Yes we are fully insured with public liability covering up to $10 million, work cover. Our QBCC licence number is 1275900
How long will my wallpaper last?
In the past we have removed wallpaper that has been up for 20 years or more!
We use a professional, commercial grade wallpaper adhesive on all our installs. This means we guarantee our work when using. It is a strippable adhesive so when the time comes for removal it is easy.
Are there any hidden costs?
No. We take pride in being honest tradies!
Any extras or unexpected things that come up we will inform you of prior to starting or as soon as we are made aware of them and will work with you or advise you of the best course of action for you.
What is the return policy on wallpaper?
No refunds are issued for over ordering or a change of mind.
If there is a faulty product you must let us know within 7 days of receiving the product. A fault is a defect made during manufacturing. In this case the product must be returned to us.
Wallpaper can not be returned if any alteration has been made to it by way of cutting or making up.
Read the full terms & conditions
How many rolls of wallpaper do i need?
Measure the wall from end to end and ceiling to floor. Check the wallpaper properties to see what size the roll is and whether there is a pattern repeat. Work out how many drops you will get from the roll length. Example: wall is 3m wide x 2.4m high and roll is 52cm x 10m – you need 6 drops and each roll will yield 4 drops so you need to order 2 rolls.
Or check with our handy wallpaper calculator
We can be of assistance if you want to check with us by sending your wall measurements however the onus of responsibility is upon you to correctly assess the quantity of your order at the time of payment
What is the batch number and why do i need to know it?
Wallpaper batch means it is printed using the same dyelot, machine or inks. If your wallpaper is not from the same batch there may be a variation in colour or pattern. It is important to have wallpaper that is hung together from the same batch to avoid a possible mismatch.
You will find the batch number with the other roll information on each roll.
Can i order samples?
Most of our brands supply samples. We do not keep any in stock but can order them for you. This means they can take anything from 1 – 3 weeks to arrive usually. Samples cost $6 each and are available on request and subject to availability.
How long until my wallpaper arrives?
Under the description on each wallpaper page there is a shipping estimate. This is the average time your wallpaper will take to arrive after the order has processed.
You are welcome to check stock levels with us prior to ordering.
Wallpapering experts answering your wallpaper questions
Hopefully this answers all your wallpaper questions. If not please check our wallpaper hub page. There you will find a wealth of knowledge on all things wallpaper and some wonderful ideas and inspiration.
We are the wallpapering experts of 30+ years and we love to share our knowledge. After all the more educated you are, the better choices you will make and so the happier you will be with your wallpaper selection.
Remember; no wallpaper questions are silly ones. Therefore free to call or email us any questions, we are happy to help.
Contact us
0458 019 363
Do you have a wallpaper question that you think should be included here? If so drop us a line!
